1. ✉️ Introductory provisions

Welcome to SunEscape360, your partner for sunny holiday rentals on the Costa Blanca!

SunEscape360 is a trade name of the company Casacare360 SL.

• Address: Calle Guadiana 4B pte 6, 03189 Orihuela Costa, Alicante - Spain

• Tax identification number: ESB70660691

• Represented by: Amy Martin J. Mullen (hereinafter referred to as the intermediary)

We facilitate the conclusion of short-term rental contracts for holiday homes in the name and on behalf of the owners or their representatives (hereinafter referred to as the landlord). Casacare360 SL acts exclusively as an intermediary, as the landlord's agent, to ensure a pleasant, hassle-free experience. The rental contract is concluded between the landlord and the guest. Casacare360 SL is the guest's sole point of contact for all matters relating to the booking and the stay. The landlord's identity (name or company name) is disclosed only where required by law, in particular at the request of an authority or a court. The landlord's personal contact details are not disclosed.

2. 🛎️ Bookings

Booking with us is quick and easy! You select the home of your choice online. Once your booking has been confirmed by us, it becomes binding for all persons named in the booking.

2.1 🧾 Nature of the stay (from 11 nights)

Stays of 10 nights or less are tourist stays.

Stays of 11 nights or more are seasonal rentals (arrendamiento de temporada, within the meaning of article 3 of Ley 29/1994 de Arrendamientos Urbanos). They do not fall under Ley 15/2018 de turismo, ocio y hospitalidad de la Comunitat Valenciana. The home does not constitute the guest's usual residence.

For these stays, the guest declares, via the arrival form, the reason for the stay from the options provided (holiday, work, studies, other) as well as the address of their usual residence.

3. 💳 Payments

• Deposit: 30% of the total amount on booking

• Balance: 70% no later than 40 days before the arrival date

• Payment must be made in the required currency and according to the terms stated on the invoice

• Non-payment: the landlord reserves the right to cancel the booking

4. ❌ Cancellation conditions

• Cancellation up to 30 days before arrival: full refund (minus handling fees).

• Cancellation between 30 and 20 days before arrival: 50% refunded (minus handling fees).

• Cancellation less than 20 days before arrival: no refund.

Handling fees cover payment provider and administrative processing costs. They are non-refundable.

5. 💸 Security deposit

A security deposit of €350 for an apartment and €500 for a villa will be pre-authorised on your credit card for payments made via the PayPal or Stripe platforms.

This pre-authorisation starts on the day of your arrival, is automatically renewed every 5 days if necessary, and is released no later than four days after your departure.

If you pay by bank transfer, the deposit of €350 for an apartment or €500 for a villa must be handed over in cash to the Casacare360 SL representative on arrival. It will be returned to you on the day of your departure, provided everything is in order.

6. 🐾 Pets

• One small dog (under 15 kg) is allowed if stated in the property description

• Large dog: +€6/day

• Second dog (small or large): +€6/day

7. ⏰ Arrival (check-in)

• Arrival time: from 16:00

• Welcome fee (check-in): €20, payable in cash on arrival

• Arrival before 16:00 (only if the home is ready): €30 surcharge

• Arrival after 23:00: €30 surcharge

• On 24, 25, 31 December and 1 January: €100 surcharge (whatever the time)

8. 🧾 Mandatory formalities before key handover (identity + arrival form)

In accordance with Spanish law, the identity of all guests (including children) must be registered before arrival.

The guest must also complete the arrival form (arrival time, practical information).

For stays of 11 nights or more, this form includes the reason for the stay and the address of the guest's usual residence (see article 2.1). A simple declaration is sufficient; no proof is required.

The keys cannot be handed over until these formalities have been completed.

9. ✈️ Departure (check-out)

• Departure between 07:00 and 10:00

• Key handover fee (check-out): €20, paid in cash on arrival together with the welcome fee (i.e. €40 in total on arrival)

• Departure before 07:00: €30 surcharge

• Departure after 10:00: in principle not possible (preparation of the home); an arrangement may be possible in some cases, to be confirmed in advance

• On 24, 25, 31 December and 1 January: €100 surcharge (whatever the time)

10. ⚡️ Electricity consumption

• 20 kWh/day included for an apartment, 30 kWh/day for a house

• Additional consumption: €0.30/kWh (deducted from the deposit)

11. 🚶️ Number of guests and capacity

The home must be occupied by the number of people stated in the booking. If this is exceeded, the landlord may charge additional fees or refuse access. Overnight stays in tents, caravans or cars on the property are not permitted.

12. ⛔️ Guest conduct

• Drug use, parties and video filming are strictly prohibited

• Inviting outside persons to use the complex facilities (pool, etc.) is prohibited

• If a problem is reported, a warning will be given. If repeated, the landlord may terminate the rental contract, in accordance with applicable law, without refund of the remaining nights; the guest must then leave the home.

13. 💡 Reporting problems and complaints

Any problem with the home must be reported to us during the stay, as soon as it is noticed, via WhatsApp or by phone (+34 604 470 876), so that we can act quickly.

A problem not reported during the stay cannot give rise to any complaint or compensation after departure.

The following do not give rise to compensation: minor inconveniences or those resolved within a reasonable time (as a rule within 48 hours, unless an external supplier or repairer needs to intervene), as well as matters beyond our control (weather, insects, noise from neighbours, nearby works, temporary interruptions to water, electricity or Internet).

Compensation may only be considered for a significant defect reported during the stay and not resolved despite our intervention. It is then assessed on a case-by-case basis.

14. 🔍 General information

• ❄️ Equipment: depends on the owner's taste; hot water capacity may vary depending on the water heater

• 🛏 Beds and storage: folding beds or sofa beds possible, storage sometimes limited

• 👶 Baby equipment: cots and high chairs can be rented on request

• 🌿 Outdoor areas: natural terrain, insects may be present; garden furniture not always provided for maximum capacity

• 🌐 Distances / times: estimates, variable depending on the season

• ❓ Complaints: see article 13 (reporting during the stay)

• 🧽 Final cleaning: always included in the rental price

15. 🧹 Basic and final cleaning

Please leave the home tidy: empty the fridge, wash the dishes and take out the rubbish.

Final cleaning is always included in the rental price. Excessive mess may result in additional charges.

16. ❎ Withdrawal by the landlord

• An equivalent home will be offered if the contract cannot be performed

• If no replacement is possible: full refund without compensation

• The landlord may terminate the contract in the event of non-payment or repeated breach of contract

17. 🗓️ Length of stay / nature of the rental

These conditions apply to short-term rentals, up to a maximum of 61 nights.

Beyond 61 nights, the stay is covered by a separate seasonal rental contract, in accordance with the Ley de Arrendamientos Urbanos, drawn up directly with the guest.

The stay is temporary in nature and does not constitute a usual place of residence.

Stays of 10 nights or less: tourist stay.

Stays of 11 nights or more: seasonal rental (arrendamiento de temporada) within the meaning of article 3 of the Ley de Arrendamientos Urbanos, with declaration of the reason for the stay and the address of the usual residence via the arrival form (see article 2.1).